I am Zack Gilbert, a UX Researcher at Alight Solutions and a M.S. HCI/d graduate from Indiana University.
I have an analytical and empathetic mindset which I use to improve design through a strategic, user-centered research process.
Featured UX Projects
Project Benefits
I spearheaded a mixed methods research project which shaped the Alight Worklife® app integration for Microsoft Teams.
Content survey
Data analysis
Mixed methods
Prototyping
Usability testing
Project
Timekeeper
I spent 6 weeks researching and prototyping widget designs which would remind students and faculty to track their working hours on the IU Mobile app.
Design system
Journey mapping
Semi-structured interviews
Visual design
Featured Research Methods
Affinity Diagramming
Contextual Inquiry
Emotional Toolkit
Multispecies Ethnography
Participant Observation
Semi-structured Interview
